Questions, answered.

Orders ship from within the United States. Paid card / Apple Pay / Google Pay orders are typically processed and handed to the carrier within 1 business day; crypto and ACH (bank transfer) orders ship once the payment settles. Domestic transit usually takes a few business days depending on the carrier and destination. Every shipment goes out in plain, discreet packaging. Once an order ships you'll receive a tracking number by email, and the support assistant can pull live tracking if you provide the email used at checkout plus your order number (format PT-XXXXX-XXXX). We don't quote guaranteed delivery dates — carrier estimates apply.

If your tracking number shows only "label created" (or "shipping label created / pre-shipment") and hasn't updated, this is almost always a normal carrier delay — carriers sometimes take a little while to physically scan a package into their system after the label is made, so a tracking number that sits without movement for a few days usually isn't anything to worry about. You don't need to do anything. Our system automatically re-ships your order under the same shipping label after 7 business days with no carrier scan — it's handled for you, at no charge. One thing to know: occasionally the original package is later found in the carrier's system and delivered too, so you may end up receiving two of the same order. If that happens, it's completely fine — you're welcome to keep both. You can check your order's live status any time at /contact?topic=track. (This applies only when the carrier never scanned the package in. If tracking shows it was delivered, see the non-delivery / "I never received my order" guidance instead.)

If your order shipped but the package seems lost — the carrier never scanned it in, or it stopped moving in transit — we'll send a free replacement, no charge and no new postage. Share the email used at checkout and your order number (PT-XXXXX-XXXX) and the support assistant will check the live carrier status. Once it's been about 7 business days with no carrier scan (or the package has stalled in transit for 7+ business days), a free same-address replacement is created automatically and you'll get a new tracking number. If it's been less time than that, it's usually just a normal carrier delay and our system reships automatically at the 7-business-day mark — nothing for you to do. This applies to packages that are genuinely stuck or never scanned. If the carrier shows the package as DELIVERED but you don't have it, that's handled differently — see the "I never received my order" / non-delivery guidance.

Because everything we sell is a research material, we can't accept returns of opened or used product. We will make it right when something arrives damaged in transit, you received the wrong item, or there's a genuine quality concern with the vial you received. These requests require a photo as proof. Attach a clear photo using the paperclip in the chat (or email it to cs@peptidetech.co) and tell us your order number and what's wrong. We open a refund/replacement REQUEST for the team to review — the assistant cannot approve refunds directly. Our team reviews the photo and reason and follows up by email, usually within 1 business day. Refunds are issued to the original payment method once approved.

We accept: - Credit/debit card (Visa, Mastercard, American Express, Discover) — processed securely; card details are tokenized and never touch our servers. - Apple Pay and Google Pay — same instant card-style processing. - Cryptocurrency — BTC, ETH, USDC, USDT, LTC, DOGE, SOL, MATIC and many more. You'll see a wallet address and QR code at checkout; the order confirms once the payment is detected on-chain. - ACH / e-debit bank transfer (via a Mercury invoice emailed to you). Card, Apple Pay, and Google Pay confirm instantly. Crypto and ACH confirm once the payment settles. Bank-transfer (ACH) orders with a subtotal of $1,000 or more receive a 5% discount.

Every lot ships with a third-party Certificate of Analysis (COA) documenting identity and purity (e.g., HPLC/MS). There are two easy ways to find it: - Scan the QR code printed on the vial label with your phone — it opens that lot's COA. - Visit the product page on the site, where the current lot's COA is linked. If you have a lot number, the COA short link is /coa/<lotNumber> (for example /coa/ABC123). If a COA won't open or you need one for a specific lot you received, share your order number and the lot number and we'll get it to you.

All products are sold strictly for in-vitro laboratory and research use only. They are NOT for human or animal consumption and are not drugs, supplements, foods, or cosmetics. By ordering you confirm you are a qualified researcher or institution and that materials will be handled accordingly. The support assistant can help with product specifications, orders, shipping, and policies, but cannot provide any medical, clinical, dosing, or usage guidance of any kind. For health questions, consult a licensed healthcare professional.

PepPoints is our loyalty rewards program. You earn PepPoints on orders placed while signed in to your account, and you can redeem them for a discount at checkout. To check your balance, ask the support assistant ("how many PepPoints do I have?") while signed in, or with the email on your account — it can look it up for you. You can also see your balance and history in the rewards area of your account at /account. Points are tied to your account, so be sure to sign in before checking out to earn and use them.

This is general specification information for the state of research materials as supplied. Lyophilized (freeze-dried) research peptides are supplied in a dry powder form. The dry form is the primary stable state for storage and transport. Researchers should follow their own validated laboratory protocols and the lot-specific COA for any handling, storage conditions, or stability observations in their setting. We provide no preparation, dissolution, or in-use guidance. All materials are sold strictly for in-vitro laboratory research use only. Not for human or animal consumption.

Paying with Bitcoin earns an automatic 10% discount on your order — the discount is applied before the on-chain amount is calculated, so you pay the already-discounted total. At checkout, choose the crypto/Bitcoin option to see the wallet address, a QR code, and the exact amount. Your order confirms automatically once the payment settles on-chain. If your order is awaiting payment and you lost the pay link, the support assistant can re-send the Bitcoin payment instructions to your email.

You can view orders and manage your details from the account area at /account. To reset your password, use the "Forgot password" link on the sign-in page — we'll email you a secure reset link. If you ordered with us before our recent site upgrade (the previous peptidetech.co store), your account was migrated, but you'll need to set a new password the first time: use the "Forgot password" link to receive a reset email, then sign in with the new password. If the reset email doesn't arrive, check spam, then contact cs@peptidetech.co.

We move quickly, so reach out as soon as possible. Address changes are only possible while an order is still paid and has not yet shipped — provide the email used at checkout, your order number (PT-XXXXX-XXXX), and the corrected address, and the assistant can update it if the order is still eligible. If a shipment already exists, it's handed to a human to sort out. To cancel, the order must not have shipped yet. Share your email and order number and we'll check eligibility. Once an order has shipped it can't be changed or cancelled, but you may be able to request a return/replacement if something is wrong on arrival.

We currently sell and ship within the United States only. We're unable to accept international orders, international cards, or non-U.S. shipping or billing addresses at this time — checkout only accepts U.S. addresses. If you're outside the U.S. and your card was declined or checkout wouldn't accept your order, this policy is the reason; we're sorry, and we can't make exceptions right now. If you're in the U.S. and believe you hit a location block by mistake, share your details and we'll look into it.

Customers must be at least 21 years old, and orders are accepted only from permitted regions. The site enforces an age confirmation and blocks restricted locations at checkout. These requirements exist to keep research materials with qualified, eligible buyers. If you believe a region block is in error or have a compliance question about your specific situation, let us know your details and we'll route it to a human teammate to review.

Many products offer multi-vial or kit variants that already lower the per-unit price — compare the sizes on the product page. For larger volume or true wholesale pricing, we handle those as custom quotes: reach out through the Wholesale option at /contact with the products and quantities you're interested in, and our team will follow up by email. The support assistant can share listed per-size pricing but doesn't generate custom wholesale quotes.

Our GLP research peptides are listed individually by name and vial size — for example "GLP-3" and "GLP-3 RT" are separate listings/variants. They are distinct research compounds. The support assistant can show you each product, its available sizes, current price, and whether it's in stock, but it cannot describe what any compound does, compare their effects, or give any usage guidance (everything is research-use-only). To see what's available right now, ask "is <product> in stock?" or browse the shop. If a GLP product is sold out or not currently listed, ask to be notified when it returns — the assistant can register a restock alert to your email. We don't publish restock dates in advance.

You can reach us three ways, all 24/7: - Live chat on the website (the assistant you may be talking to now) — order lookups, tracking, product questions, COAs, and more, any hour. - Phone: +1 (307) 303-3166 — answered 24/7 by our AI voice assistant with the same capabilities as chat (order status, tracking, product info, COAs, escalations). It is an automated line, not a staffed line, and we don't offer callbacks. - Email: cs@peptidetech.is — our human team replies by email (staffed Mon–Fri 9 AM–6 PM ET, Sat 10 AM–2 PM ET; Sundays & U.S. holidays next business day). When something genuinely needs a person, chat or phone escalates it as a ticket and a team member follows up by EMAIL. We're a U.S. company (mailing/legal address: 1309 Coffeen Ave, Ste 14346, Sheridan, WY 82801 — no walk-in or pickup).

Enter a discount code in the "discount code" box at checkout and apply it before paying. If a code won't apply, it's almost always one of these: it expired, it was already used (many codes are one-time or one-per-customer), the order doesn't meet the code's minimum, or it isn't a current code. The support assistant can check a specific code's status for you — just share the exact code and it will tell you whether it's active, expired, used up, or unrecognized. Standing offers that are always on (no code needed, applied automatically): FREE Ground shipping on orders over $200; a free case of your choice on orders over $500 (you pick the case at checkout and it shows as a $0 line on your order — this is a free CASE, not free shipping, which customers sometimes mix up); an automatic 10% discount when you pay with Bitcoin; and PepPoints earned on orders placed while signed in. Most personal/affiliate codes are 10% off and reusable; some emailed/seasonal codes are single-use or one-per-customer and expire, so an old code may no longer work. There is no standing "free Next Day Air" or sitewide "free gift over $200" offer — if a customer cites one, check the specific code with the assistant rather than assuming it exists. If a current promotion's free item or free case was genuinely missed on a qualifying order, share the order number and we'll check (free items show as $0 lines, so they're easy to miss on the receipt).

Bundle kits and multi-vial packs are cheaper PER vial than buying singles, and several include a FREE case. Here's how they appear so nothing looks "missing": - Our 5× / 10× bundle KITS include a free case — it shows on your order as a separate $0 line tagged "FREE — included with your kit." So a 5-vial kit with its free case looks like 5 paid vials + 1 free item; that's correct, not a missing or short order. - Orders over $500 also get a free case of your choice (picked at checkout), again shown as a $0 line. - A free vial/gift from a specific promotion likewise shows as a $0 line item. So if the count looks off (e.g. "I ordered a 5+1 but only see 5"), the free item is almost always the $0 line — check the full itemized order. If a free case or bonus you clearly qualified for truly isn't on the order at all, share your order number and we'll verify and make it right before it ships. The assistant can pull your order's line items to confirm what's included.

We price-match eligible competitors on like-for-like products — the same compound and the same vial size, from a comparable vendor. Submit a request at /price-match with the competitor's product link and price and we'll review it. The support assistant can point you to the price-match page and explain how it works, but doesn't approve matches directly.

Products ship as sealed vials of lyophilized (freeze-dried) powder unless the listing states a different research format (capsule or topical). No syringes, needles, or injection supplies are included with any order. We sell no devices or consumables for administration. We offer separate catalog items that are sterile lab diluents and protective cases for research materials — search the shop for "sterile diluent" or "vial case". All items are for laboratory research use only. Not for use in humans or animals.

If your card is declined at checkout, NO payment is captured — we don't take any money on a declined order. The most common cause is a billing-address mismatch: the name, street, and ZIP you enter must exactly match what your card issuer has on file (the AVS check). Double-check those and try again, or use another card. You may briefly see a "pending" amount even when the order didn't go through — that's a temporary authorization hold placed by your bank, not a completed charge, and your bank releases it automatically (usually within a few business days). If you tried several times, you were not charged multiple times — at most one temporary hold may show, and it drops off on its own. We also sell to the United States only, so a non-U.S. card may be declined for that reason. If an order shows canceled and you're worried about a charge, give the assistant your order number and we'll confirm.

We cannot accept HSA or FSA cards, insurance, or any health-benefit payment method. Our products are research-use-only laboratory materials, not medical products, so they are not eligible purchases for health spending accounts. Accepted payment methods: major credit/debit cards, Apple Pay, Google Pay, and cryptocurrency (Bitcoin earns an automatic 10% discount).

The Heroes discount (military, first responders, nurses/healthcare, teachers, government) is verified through VerifyPass. If you saw "You're verified, but an unexpected error has occurred" or never received your code after verifying: the assistant can fix this in chat — it can look up your verification and re-issue your discount code on the spot (ask it to check your VerifyPass status with the email you verified with). Codes are single-use; if a code was already redeemed on a past order it cannot be re-issued, but the assistant will explain exactly what it finds.

Most products are sealed vials of lyophilized powder; some listings are capsule or topical research formats — the product page always states the format, size options, and price per size. Multi-vial kits are separate, cheaper-per-unit variants shown on the same page. If you are unsure which format a listing is, ask the assistant for the product details and it will read you the exact specification. All products are for laboratory research only. Not for use in humans or animals.

Orders generally ship within 1-2 business days of placement. Upon shipment, a confirmation email containing tracking details and your Certificate of Analysis is sent automatically. If you have not received this email, please check your spam or junk folder, then contact our support team for a status update.

We do not accept unsolicited offers from third-party suppliers. Peptech sources all research peptides exclusively through our own validated manufacturing to ensure quality, purity, and RUO compliance. For legitimate partnership inquiries, please use our official contact form on the website.

Ensure your browser allows JavaScript and is not blocking image loading. Clear your cache and cookies, then try refreshing the login page. If the issue persists, try switching to an incognito window or a different browser. For continued problems, contact our support team.

We accept Visa, Mastercard, American Express, and Discover directly. Apple Pay is not required. Please enter your card details manually at checkout and contact support if you need assistance.

Your Pep Points balance is displayed in your account dashboard under the Rewards section. If you have trouble locating it, please reach out to our customer support team for assistance.

We accept credit cards, wire transfers, and ACH payments. First-time customers can create an account to store details and track orders. For assistance, email support@peptech.com.

Peppoints are typically added within 24 hours of order shipment. Please allow this processing window. If still missing after that time, contact our support team with your order number for manual review.

Verifying your phone number is required for account security and order approval. Log into your Peptech account and add a phone number in the account settings. If the issue persists, contact support to manually update your account.

Peptech does not accept unsolicited sales offers or engage with third-party suppliers. All products are manufactured in-house for research use only. Please disregard unsolicited communications.

Pending credit card charges may display before an order is fully processed in your account. Orders typically appear in the app once payment finalizes, which can take 1–3 business days. Please check your order confirmation email for details or contact Peptech Support if the issue persists.

If you need to update a shipping address or upgrade to expedited shipping, please contact our support team with your order number and the correct address as soon as possible. Address changes are only possible before the package has shipped. Additional fees for expedited shipping will be charged accordingly.

If you have not received the six-digit verification code, first ensure you are checking the correct email inbox and spam folder. If the code still does not appear after resending, wait 10 minutes and try again. For continued issues, contact our support team to assist with account activation.

If clearing your cache and using the password reset link do not resolve a login redirect loop, the issue may require backend investigation. Please contact our support team at support@peptidetech.co with your account email and details, and we will assist promptly.

Log in to your Peptech account and go to Account Settings to change your password. If you forgot your password, click the 'Forgot Password' link on the login page to reset it.